Dear Valued Customers:
This evening at 4:55 in our H1 data center, electrical gear shorted, creating an explosion fire that knocked down three walls surrounding our electrical equipment room 。Thankfully, no one was injured. In addition, no customer servers were damagedlost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.
This is a significant outage, impacting approximately 9,000 servers 7,500 customers. All members of our support team are in, all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.
We are in the process of communicating with all affected customers. we are planning to post s every hour via our forum in our customer portal. Our interactive voice response system is updating customers as well.
There is no impact in any of our other five data centers.
I am sorry that this accident has occurred apologize for the impact.
Douglas J. Erwin
Chairman & Chief Executive Officer